FAQs and troubleshooting

A curated list of the most commonly asked questions by Recruitee customers

17 articles in this collection
Written by Recruitee Content, Imke, and Mat

What system requirements does Recruitee have?

Written by Recruitee Content
Updated over a week ago

Why Recruitee no longer supports Internet Explorer

Written by Imke
Updated over a week ago

Why was my candidate's CV not parsed correctly?

Written by Imke
Updated over a week ago

How do I restore recently deleted candidates?

Restore candidate profiles up to seven days after their deletion

Written by Imke
Updated over a week ago

How do I submit a feature request?

Submit your ideas and we will keep you in the loop

Written by Imke
Updated over a week ago

How to resolve mailbox connection issues?

Written by Mat
Updated over a week ago

How to resolve calendar connection issues?

Written by Mat
Updated over a week ago

What does our free trial entail?

Written by Imke
Updated over a week ago

How do I delete my user account?

Written by Imke
Updated over a week ago

How do I delete my company account?

Written by Imke
Updated over a week ago

What to do when your account is blocked

Written by Recruitee Content
Updated over a week ago

Pricing

How does Recruitee's pricing work?

Written by Imke
Updated over a week ago

How do I upgrade my subscription?

Get more job and talent pool slots for your hiring needs

Written by Recruitee Content
Updated over a week ago

How is my payment calculated when I upgrade or downgrade?

What you will pay when you upgrade or downgrade

Written by Imke
Updated over a week ago

Where can I find my invoices?

View and download your invoices in your Billing settings.

Written by Recruitee Content
Updated over a week ago

How do I update my billing details?

Change your payment details and view your invoices in your Billing settings.

Written by Imke
Updated over a week ago

How do I cancel my subscription?

Written by Imke
Updated over a week ago