Sometimes your calendar can get disconnected, and this may have different reasons. You can follow these troubleshooting tips in cases like these.
Re-syncing your calendar
More often than not, all you need to do to resolve the issue is re-sync your calendar.
When we cannot connect to your mailbox, its status will be Disconnected. You can then try and reconnect it by clicking the button on the right.
You can also follow these steps to manually re-sync your calendar:
1. Manually disconnect your synced calendar via these instructions.
2. Reconnect your calendar following the instructions here.
If you cannot re-sync your calendar (for example, if you’re getting an error message), have a look at the following tips:
Connected with sync restrictions (intermittent sync)
Sometimes your calendar may only be partially synced with Recruitee, even though it’s not disconnected. It stays connected but doesn’t sync automatically every time you create a new event, for example. Instead, it only re-syncs every couple of hours.
This may happen for different reasons, for example, if your calendar permissions have been changed or revoked, or your calendar configuration has changed. If your calendar shows this state, try reconnecting it via the button on the right.
Connection issues with Google Calendar
Your Google account may have been updated, e.g., if you changed your Google password. When trying to re-sync, ensure you’re using the correct credentials – check if you can log into your Google account with the same credentials.
Your Google account settings regarding Third-party apps may have changed. Check if Recruitee is allowed access to your Google account with this Google support article.
Your Google Calendar settings regarding visibility & sharing might have changed. Check if external sharing is allowed with this Google support article.
Connection issues with Microsoft (Outlook/Exchange) Calendar
Your Microsoft account credentials may have been updated. When trying to re-sync, ensure you’re using the correct credentials (username/password).
What version of Outlook do you use? Recruitee can only fully support Office 365 and Outlook Live. If your Outlook servers are not cloud-based (e.g., Exchange On-Premises), you might not be able to sync them with Recruitee.
Check if your Microsoft account allows Recruitee to access your data.
In Outlook Online, you can follow these steps to check:
1. Click on your profile
2. Click on My Microsoft Account
3. Go to Privacy > Apps and services that can access your data
4. Check if Recruitee is listed/blocked there
If you’re still having trouble re-connecting your calendar or have additional questions, please contact our Support team via the chat or firstname.lastname@example.org