FAQ - Team members

The most frequent cause for a missed Tellent Recruitee invite is the email landing in the spam folder, or being redirected to a different folder in the recipient's inbox (e.g. promotions).
​

If the invited colleague is not able to locate the invite in any of the inbox folders, we recommend following these steps:

- Revoking the invitation from your Tellent Admin Center account.

- Double checking if the email address in the invite is correct and free of typos.
- Ensuring that the recipient's inbox is active and has capacity to receive new messages.
- Whitelisting the @tellent.com domain in your email filtering, or security software.
- Re-sending the invite.

If the invite is still not delivered afterwards, please reach out to our support team, so that we can provide further assistance.

If you are aware of an upcoming change of your email address, we strongly advise making changes in your Tellent Recruitee account before the old email is retired.
​
If you are still signed into your Tellent Recruitee account, you can update your email address in your user profile. This, however, requires you to enter a verification code that will be sent to your old email address.

If you are not signed in, you will need to log into Tellent Recruitee using the email address that's set as your account email. This requires the same verification, which may be sent to your old email address.
​
We recommend that you involve your IT team to set up forwarding of emails from your old email address to the new one. Alternatively, they can create a temporary email address to facilitate the verification process. This will allow you to both sign in and adjust the retired email address in your user profile.

If the above option is not feasible, please reach out to our support team, so that we can provide further assistance.

You have the ability to modify all user particulars within your user profile, including the option to incorporate your colleague's information and email address.
​
Once completed, the account will be registered under your colleague's name for access and once they update the password, they will be able to take over the account. Any data you contributed to the account will remain unaffected after the transfer.
​
If you're currently using two-factor authentication (2FA), remember to disable it before transferring the account. It can be re-enabled by the new account owner once the ownership is transferred.

You can check the activities of the team, use tasks, view events in the calendar, manage team notes, manage and view reports (more information here), checking the Audit Logs, and more.

The permissions in Recruitee are managed fully by the customer via Hiring Roles.
​
If a team member has either excessive or insufficient permissions, an Administrator of the company account can adjust the hiring role's permissions, or change the team member's role to one with the appropriate permissions.

When you remove a team member from your company, their account will still be active but they will no longer be able to access to any of the data in your Tellent Recruitee company.

However, the deleted team member's contributions will be preserved - removing a user from your company will not delete their notes, evaluations, emails, or candidates and jobs they have added manually.

You can restrict the hired team member's access by managing their Hiring Role permissions, or by assigning them a different role.

Please note that team members without access to all jobs and candidates data can only view the candidates that are directly shared with them, or candidates in the jobs they are assigned to.
​
However, if the new hire is assigned an Administrator role, it won't be possible to restrict their access, as administrators can view all of the data in the Tellent Recruitee company by default.
​

You can make use of the 'Manage hired candidates' and 'View hired candidates' permissions to limit access to the data - for more information, you can review the following Help Center article Manage hired candidates.

Once SSO is added to and activated for the account, you will have three different options to log into Tellent Recruitee.

Option 1:

1. Go to https://auth.recruitee.com/ and select the SSO sign-in option.

2. Fill in your email address.

📌 This is the email address you sign into your SSO provider with.

3. If you are already logged in to your SSO provider, you will be redirected to Tellent Recruitee instantly.

If you aren't logged into your SSO provider yet, you will first be directed to do so. If the login is successful you will be redirected to Tellent Recruitee.

Option 2:

If you have your company’s direct Sign-in URL you can skip steps 1 and 2 above and sign in to your SSO provider directly.

A Sign-in URL looks like this: auth.recruitee.com/sso/sign-in/[companyname]

Option 3:

Depending on your SSO provider, you can also click on the Tellent Recruitee application in your provider's dashboard to be redirected to Tellent Recruitee.

Please make sure to check if:

- You correctly entered the email address that you sign into Tellent Recruitee with

- The email has arrived in either the spam, or promotional folders in your inbox
​

If you still can't locate the email, please reach out to our support team, we will help investigate the issues with the delivery of your password reset email.

Send your colleague the sign-in URL so they can finish creating the account. You can find the URL in the Tellent Admin Center > Company > SSO section.