Julia Haleniuk avatar
Written by Julia Haleniuk
Updated over a week ago

The mailbox is an overview of all ongoing conversations between you, your team, and candidates. It allows you to follow all the recruitment processes in your company.

Types of inboxes

The Mailbox is split into three sections: My Mailboxes, Team email, and the Incoming CVs/ Resumes inbox.

All Mailboxes

Shared mailboxes allow team members to send, read, and manage emails from the same email address

Add a mailbox in Settings > Shared mailbox and follow the same step as adding another mailbox.

Team email

All candidates

Conversations between your team members (including messages from shared mailboxes) and candidates in jobs you can access.

Followed candidates

Conversations between your team and the candidates you follow.

Followed jobs

Conversations within the jobs and talent pools that you follow.


Conversations between your team and anyone who's not in your candidate database.

📌 Email threads in the Non-candidates folder are moved to the “All candidates” folder as soon as you convert them into candidate profiles or if you pin an email to an existing candidate.

Incoming CVs and resumes

Company inbox

Your team members or employees can forward any CV or resume to this inbox. They don't have to specify the job or talent pool. To access it, you need to have the Administrator role or the “View all existing jobs data” permission enabled.

Job inboxes

Your team members or employees can forward a CV or resume to a specific job. Each job has its own email address. Click on the list of job inboxes and copy the right one you need.

Need more help?

Go to our help center for information on how to:

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