Nour avatar
Written by Nour
Updated over a week ago

Where and how can I report a security breach related to my Recruitee account?

For assistance in such cases, you have two options to reach us:

  • Open a chat within Recruitee account to communicate directly with our support team.

  • Alternatively, you can send us an email to our Support team at support@recruitee.com.

Rest assured, we will promptly respond to your inquiries and provide the help you need.

Is it possible to retrieve candidates' profiles after deletion?

Candidate profiles are retrievable within a seven-day window following their deletion. Restoration can be performed within the candidates' section by an individual with High-level data access, typically an account administrator.

In cases where the removal of these profiles exceeds the seven-day period, the data will be permanently deleted from the account. Regrettably, data recovery beyond this point will not be feasible. For guidance on restoring candidate profiles within the account, feel free to check this informative article provided here.

Is Recruitee compliant with GDPR?

At Recruitee, we worked hard to prepare for (GDPR) to ensure that we fulfil its obligations and maintain transparency about candidate messaging and how we use data.

  • We have an Information Security Officer and Legal Counsel who plays an essential role in our product development.

  • We built beautiful features: Candidates anonymization in report. Retention period, Consent requests.

  • We updated our Terms and Conditions, Privacy Policy, Service Level Agreement, Terms of Use, and Data Protection Agreement.

How can I guarantee that my company is fully compliant with the GDPR requirements?

At Recruitee, we dedicated significant effort to prepare for the General Data Protection Regulation (GDPR), ensuring that we not only meet its requirements but also uphold transparency concerning candidate communication and data usage.

To empower you in achieving compliance, we've developed flexible tools that enable the customization of our GDPR features to align with your specific compliance demands.

It's important to note that while you hold the ultimate responsibility for compliance, our features are designed to assist you in fulfilling this responsibility with utmost ease.

For detailed guidance, I encourage you to explore the provided articles that offer insights into enabling the GDPR feature within your account, establishing candidate retention periods, and effectively managing your candidates' GDPR status. These resources will equip you with the knowledge needed to navigate our GDPR-related functionalities effectively.

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