FAQ - CV/Resume

There is currently no option to bulk export your candidates' CVs in the Tellent Recruitee app. Instead, you can utilise our open API to extract the CV files. Please find the link to our documentation here.

Please keep in mind that you may require a developer's help in order to navigate and make use of the API documentation.

In order for an email application to be successfully converted to a candidate, the message needs to include a CV file attachment that meets the following conditions:

You can learn more about this topic in this Help Center article: Why was my candidate's CV not parsed correctly?

It's also recommended that the email only includes one attachment, in order to minimise the chance of additional files being incorrectly recognised as the CV.

In case we're not able to automatically convert an application to a candidate, you'll find the email in the Non-candidates folder of the Mailbox section and you can manually convert the email into a candidate profile.

The name and email address fields are pre-filled with the data that our CV parser extracts from the CV file attached to the message.
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If the candidate's name cannot be successfully extracted, the name will be populated based on the email sender's data. Please remember that it's possible to manually adjust any of the missing or mismatched data (e.g. name, email address, phone number, etc.).

Check if your browser is up to date, as CVs may be displayed as blank on older browser versions. If your company manages your browser and you don't have the option to perform an update, please reach out to your IT department for assistance.

You should still be able to view CVs in a new window (see below). Alternatively, you can also try using another browser.

Please also note that certain security solutions, such as firewalls, browser extensions, or general security software may interfere with displaying the CV files in the viewer in a candidate's profile, which should also be consulted with your IT department.