Most companies have a general job email address — something like jobs@yourcompany.com — where candidates and agencies send CVs. Left alone, that inbox fills up and someone has to copy each CV into Recruitee by hand.
Set up forwarding once and that stops. Every new email sent to your job address is passed to your Recruitee company inbox, and Recruitee reads the attached CV and builds a candidate profile from it. Emails it can't read aren't lost — they wait in Non-candidates until you decide what to do with them.
Note: You need the Manage company permission to copy or change your company inbox address in settings, and the View mailbox permission to see the Mailbox section at all.
Find your company inbox address
Your company inbox is an email address Recruitee created for your account. Anything sent to it arrives in Recruitee without being tied to a particular job, which is what makes it the right target for a general job address.
Go to Settings > Company settings > Emails.
Under Company inbox, click the copy icon next to the address.
Keep the address on your clipboard — you'll paste it into Outlook or Gmail in a moment.
Tip: Click Edit on this screen to change the first part of the address to something easier to read. If anyone sends a CV to the old address afterwards, it still reaches you.
Setup forwarding for Gmail and Outlook
To set up email forwarding in Gmail or Outlook, simply follow the instructions in the relevant article below:
What happens to a forwarded email
Recruitee looks at the attachments on every email that reaches your company inbox and tries to read the first one that looks like a CV.
The CV is read. A candidate profile is created straight away, with the name, email address, phone number, and photo taken from the CV. The text of the email becomes the candidate's cover letter. The profile appears in your candidate database.
The CV can't be read, or there's no attachment. The email lands in Mailbox > Non-candidates with the attachment intact.
To create a profile from an email in Non-candidates, open the email and click Create candidate profile under Convert to candidate. You need the Manage candidates permission to do this.
Candidates who arrive this way aren't in any job pipeline yet, and they don't get a source tag. Add both from the profile once you've had a look at it.
Tip: Nothing in Non-candidates expires, so there's no rush. Treat it as a queue to work through when you have time.
Make sure your CVs get parsed
Whoever sends CVs to your job address controls whether Recruitee can read them. Pass these four rules on to your recruiters, agencies, and anyone who forwards CVs by hand.
One CV per email. If an email has several CVs attached, Recruitee uses the first one it recognizes and ignores the rest, so you get one profile instead of three. Send a separate email per candidate.
A supported file type. PDF, DOC, DOCX, ODT, and RTF all work. Plain text files, images, and scans don't — attach the document itself, not a photo of it.
An email address inside the CV. This is how Recruitee tells candidates apart. A CV with no email address in it can't become a profile.
A name inside the CV. A profile can't be created without one.
Add a subject line and a few words in the body too. It isn't needed for parsing, but a blank email is far more likely to be treated as spam by your own email provider before it ever reaches the forwarding rule.
Important: Outlook and Gmail only forward new emails. Anything already sitting in your job inbox when you set this up stays there, and emails that land in your spam folder are never forwarded — not even after you mark them as not spam. Check that folder for the first few days.
Frequently asked questions
Can I forward CVs into a specific job instead of the company inbox?
Can I forward CVs into a specific job instead of the company inbox?
Yes. Every published job has its own inbox address. Go to Jobs, open the job, click Share, and copy the address under Job inbox. Candidates sent there land directly in that job's pipeline.
Why didn't a CV become a candidate profile?
Why didn't a CV become a candidate profile?
The most common reasons are a file type Recruitee can't read, a CV with no email address in it, or several CVs in one email. The email itself is in Non-candidates, so you can open it and check the attachment.
Can I change my company inbox address after setting up forwarding?
Can I change my company inbox address after setting up forwarding?
Yes. Click Edit in Settings > Company settings > Emails. Emails sent to the old address still arrive, so your forwarding rule keeps working — but it's worth updating the rule anyway.
Will my old emails be forwarded?
Will my old emails be forwarded?
No. Both Outlook and Gmail forward only emails that arrive after the rule is switched on. For CVs you already have, use Candidates > + Add candidates > CV file upload.
Can I forward from more than one address?
Can I forward from more than one address?
Yes. Set up a rule in each account and point them all at the same company inbox address.
Do forwarded candidates get a source tag?
Do forwarded candidates get a source tag?
No. Add the source on the candidate's profile after it's created, or use a trackable share link if you want it tagged automatically.
Can I stop forwarding without losing the candidates already in Recruitee?
Can I stop forwarding without losing the candidates already in Recruitee?
Yes. Turning the rule off only stops new emails coming in. Everything already in Recruitee stays exactly as it is.