Since message read status isn't currently visible in the AgencyHub, here are best practices for effective communication.
Best practices
1. Set clear expectations in your message
Include deadlines for response
Specify any required actions
Mark time-sensitive items as "URGENT"
2. Follow up proactively
Allow reasonable response time (24-48 hours for standard messages)
Send a follow-up message if no response received
Use alternative contact methods for truly urgent matters
3. Document your communications
Keep messages clear and concise
One topic per message when possible
Include all relevant details in initial message
Tips for improving response rates
Send messages during business hours
Use clear subject lines
Structure messages with bullet points for easy reading
Include specific deadlines for required actions
End messages with clear next steps
When to escalate
No response after 48 hours for standard messages
No response after 24 hours for urgent messages
Critical timeline-dependent communications
Contract-related matters