The Agency Chat feature enables direct, in-platform communication between hiring teams and agencies within the ATS. This eliminates the inefficiencies of traditional email chains and phone calls, where conversations can be lost or scattered, responses delayed, information sharing slowed, and discussion history difficult to track.
The AgencyHub provides a centralized communication system that keeps all agency interactions organized, contextual, and easily accessible within your recruitment workflow.
Accessing agency communications
From candidate profiles
Navigate to Jobs and select position
Click on candidate name
Click Agency Chat
Starting conversations
Click Write a message... to open text field
Type your message
optional⸺ Click the attachment "📎" button to select and instantly send a file.
Click send icon to deliver message
Best practices
1. Effective communication
Keep all discussions within the platform
Reference specific candidates by name
Be clear and concise
Respond promptly to queries
Document important decisions
2. When to message agencies
Requesting candidate information
Providing feedback
Scheduling interviews
Discussing next steps
Clarifying candidate details
Sharing updates or changes
📌 note: All chat history is permanently stored and can be accessed for compliance and audit purposes.
Need Help?
Our support team is happy to help. Please don’t hesitate to reach out if you have any questions.