To start using WhatsApp Hiring, first create your account and register your WhatsApp phone number, then connect it to your Tellent Recruitee account. This one-time setup is explained in this article in two steps.
Prerequisites to enable the WhatsApp Hiring
You’ll need:
✅ Access rights in Tellent Recruitee to create Personal API Tokens and access Webhooks.
✅ Optional: A WhatsApp-compatible phone number (not already in use) and a Facebook/Meta account.
WhatsApp Hiring is a two-step activation process
Step 1: Set up your WhatsApp Hiring account and phone number
💡 Users with an existing Whatsapp Hiring account can sign in and proceed directly to point 4 to initiate the setup.
1. Register your WhatsApp Hiring account.
2. Select both options, the WhatsApp application Bot, and ensure Direct communication is selected, and select Next to proceed with the account registration.
3. Fill in your company details.
After submitting the company details, you'll need to verify your email account using the verification code sent to your email address.
4. Set up WhatsApp Hiring by clicking Start Setup.
5. Submit your Company ID and Personal API token.
You can find it in Tellent Recruitee by navigating to Settings > Apps and plugins > Personal API tokens.
6. Add the link to your company's privacy policy.
Once your API token is added, the setup wizard will automatically connect to your Recruitee careers site and check for a stored privacy policy. Your applicants will need to accept this policy when they begin a WhatsApp chat.
7. Add your Recruitee Webhook Secret and click Check data.
You can find it in Tellent Recruitee by navigating to Settings > Webhooks.
8. Connect a phone number.
We recommend starting with a phone number provided by Tellent Recruitee. You can easily update it later through your WhatsApp Hiring Dashboard.
9. Select a phone number.
Pick the number you want to use. You can use one of our 🇩🇪 German, 🇫🇷 French or 🇳🇱 Dutch test numbers (usable globally) or connect your own number.
10. Select your default message template.
If you’re testing WhatsApp Hiring, you’ll be prompted to set a default message template. We’ve already created one for you. You can customize it now or update it later. Once Meta approves the template (usually takes 1 minute), you can continue with the setup.
11. After clicking Setup & Next, complete the registration process by clicking "Integrate in Recruitee" to move on to Step 2.
Step 2: Enable the WhatsApp Hiring with Tellent Recruitee
1. Go to Marketplace > Categories > Recruitee features and select Recruitee Whatsapp Hiring to Integrate.
2. Click Integrate.
3. Go over the integration details and click Accept and Integrate.
4. Review connection details and click Accept and Integrate.
💡 After this step is enabled, other users will be able to enable their accounts through the settings page.
5. Your account is now connected.
6. You can now see all your conversations on the sidebar, WhatsApp Hiring, and a WhatsApp tab under the Candidate profile:
WhatsApp Hiring sidebar
WhatsApp under Candidate profile
All done! 🎉
You can now start reaching candidates on WhatsApp.
If you’re also using the WhatsApp bot and want to receive applications via chat, you can now add a WhatsApp button to your careers site 🚀