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FAQ - Reports
Updated over a week ago

How can I put my report data in an excel sheet?

In order to export report data into Excel, please follow these steps:

1- First, export the data as a CSV file. Locate the 'Export to CSV' button in the top right corner of the report and use it to generate the CSV file.

2- Once the CSV file is downloaded, proceed to convert it to an Excel format.


How is time to hire measured in working days or normal days?

Time to hire counts all days including weekends.


Why is visit duration 0 seconds in reports?

0-second visits are bounced sessions. A bounced session is a session that ended after the first page view. During a bounced session, a visitor didn’t click on any internal link. Non-bounced session is a session with at least two page views (one from the initial load and another one from interaction). For bounced sessions, the real duration remains unknown because they start and end on the same page, hence the 0-second duration.

Bounced visits are not taken into account while calculating average visit duration.

You can adjust columns in the report to see which sessions were marked as bounced:


Why is stage not assigned in the Events report?

Here are some possible reasons why some candidates are without a stage or a stage is not assigned in the Events report:

  • When a candidate schedules an event using the event scheduler link, the stage won’t be assigned to this event and will show as "not assigned" in Reports.

  • The pipeline was edited, and the stage related to the event was deleted.

  • The job was not assigned to the event at all.


What is the difference between the “Time Spent per Stage” report and the “Time to Reach Stage” report?

The “Time Spent per Stage” report tracks the duration that candidates spend in each stage of a job's pipeline. It calculates the average time a candidate remains in a particular stage before moving to the next one. This metric begins counting from the moment a candidate enters a stage and stops when they move to another stage. As a result, data for candidates in a certain stage will only be displayed after they have been moved to the next stage.

On the other hand, the “Time to Reach Stage” report shows the total time candidates spend in the pipeline before reaching each stage. The time for each stage is counted from the moment the candidate applied, making it cumulative. This report measures results in seconds but displays them as seconds, minutes, hours, or days, depending on the duration of the hiring process. Stages like “Applied” and “Sourced” are not included in the results, as candidates start in these stages immediately after they apply, or after they are added to the pipeline, resulting in empty data for these stages.


In summary, while the “Time Spent per Stage” metric focuses on the duration within each specific stage, the “Time to Reach Stage” report tracks the cumulative time taken to reach each stage from the application point.

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