Where are emails sent to after a user has been deleted?
Where are emails sent to after a user has been deleted?
If the user had been utilizing their Recruitee email address while being part of the account and then decided to leave, any subsequent emails sent to their Recruitee email will now be directed to the "Company inbox" instead.
In the event that the user had previously synced their personal email with Recruitee and failed to un-sync it after departing from the company account, any emails from candidates will continue to be sent to their personal mailbox. These emails will no longer be visible within the account they left, preventing other team members from accessing them.
How do I disconnect my email inbox/mailbox?
How do I disconnect my email inbox/mailbox?
In order to disconnect your mailbox, kindly navigate to your profile settings and activate the Recruitee mailbox by clicking on the 'Connect' option next to the corresponding box.
By doing so, your personal mailbox will be automatically disconnected.
How do I reconnect my email inbox/mailbox?
How do I reconnect my email inbox/mailbox?
In order to reconnect your mailbox, kindly navigate to your profile settings and activate the Recruitee mailbox by clicking on the 'Connect' option next to the corresponding box.
By doing so, your personal mailbox will be automatically disconnected.
Once your mailbox is disconnected, you can re-connect this again by clicking on the “Connect” option next to it.
Why wasn't my email delivered?
Why wasn't my email delivered?
If your email could not be sent, you will see a "Message not delivered" error.
The most common reason for this error is an incorrect email address. Please check if the email address added to the candidate profile is correct and matches the one provided in the CV.
If the email address is correct, it's possible that the candidate's mailbox is full or they marked your emails as spam. Please reach out to Support for more information.
How is data being accessed by Recruitee after syncing a mailbox?
How is data being accessed by Recruitee after syncing a mailbox?
We use the OAuth access tokens that we obtain during the setup process to connect to the synced mailbox. The access-tokens and/or credentials are stored securely and in an encrypted format on Recruitee's servers. The system scans email headers (To, From, and Subject) to identify emails with candidates and sync them to Recruitee. The contents of the emails are only transferred to our servers when the sender and recipient match.
Synced emails are securely stored on our servers. Recruitee is ISO-27001 certified and we have regular security checks and external audits to ensure the highest level of data security. You can read more about it here.