Where are emails sent to after a user has been deleted?
Where are emails sent to after a user has been deleted?
If the team member had been using their Tellent Recruitee email address before they were removed from the company, any subsequent emails sent to their Tellent Recruitee email will instead be directed to the 'Company inbox' folder in the Mailbox tab.
If the team member had previously synced their personal email with Tellent Recruitee and failed to disconnect it, emails from candidates will continue to be sent to their personal mailbox after the team member is removed from the company. This may prevent other team members from accessing those messages.
How do I disconnect my synced email inbox/mailbox?
How do I disconnect my synced email inbox/mailbox?
In order to disconnect your mailbox, navigate to the Profile section in your Tellent Recruitee settings and under 'Email provider', activate the 'Recruitee' mailbox by clicking on the 'Connect' option next to the corresponding box.
By doing so, your personal synced mailbox will be automatically disconnected.
How do I reconnect my email inbox/mailbox?
How do I reconnect my email inbox/mailbox?
In order to reconnect your mailbox, navigate to the Profile section in your Tellent Recruitee settings and under 'Email provider', activate the 'Recruitee' mailbox by clicking on the 'Connect' option next to the corresponding box.
By doing so, your personal mailbox will be automatically disconnected.
Once your mailbox is disconnected, you can re-connect it again by clicking on the “Connect” option next to it.
We regularly re-sync your mailbox, to ensure that the connection is maintained. In case we are not able to successfully connect to your mailbox, your email may get disconnected automatically and the Disconnected status will be displayed. You can then try and reconnect it by clicking the button on the right:
Why wasn't my email delivered?
Why wasn't my email delivered?
If your email could not be sent successfully, you will see a "Message not delivered" error:
The most common reason for this error is an incorrect email address. Please check if the email address added to the candidate profile is correct and matches the one provided in the CV.
If the email address is correct, it's possible that the candidate's mailbox is full, or they marked your emails as spam. Please reach out to Support for more information.
How is data being accessed by Tellent Recruitee after syncing a mailbox?
How is data being accessed by Tellent Recruitee after syncing a mailbox?
We use the OAuth access tokens that we obtain during the setup process to connect to the synced mailbox. The access-tokens and/or credentials are stored securely and in an encrypted format on Tellent Recruitee's servers. The system scans email headers (To, From, and Subject) to identify emails with candidates and sync them to Tellent Recruitee. The contents of the emails are only transferred to our servers when the sender and recipient match.
Synced emails are securely stored on our servers. Tellent Recruitee is ISO-27001 certified and we have regular security checks and external audits to ensure the highest level of data security. You can read more about it here.
Why is the Send button greyed out when I try to email a candidate?
Why is the Send button greyed out when I try to email a candidate?
The Send button stays greyed out until your email is ready to go. This usually happens for one of these reasons:
Missing recipient or subject. Make sure both the recipient and subject fields are filled in.
No mailbox synced during your trial. You can only send emails from connected mailboxes during your trial. Connect a mailbox to start sending emails.
Attachments are still loading. Wait for any attachments to finish uploading, then try again.
What is the maximum size for email attachments?
What is the maximum size for email attachments?
The maximum size for email attachments is 25 MB. This limit applies to the total size of all files attached to a single email, not just one file.
How can I search for a specific keyword across all candidate email conversations?
How can I search for a specific keyword across all candidate email conversations?
Use the search box in the Mailbox to find emails with a specific word in them. The search only checks the folder or mailbox you are viewing right now.
Why are images in my email signature not displaying correctly for recipients?
Why are images in my email signature not displaying correctly for recipients?
If images look good in the editor but break for the people you email, it usually depends on how you added the image or how the recipient's email provider handles it.
Use the Image button in the toolbar to add a picture. You can drag a file into the upload box or click to upload it. Uploading the file this way is more reliable than pasting a link, because the image is stored properly and will show for everyone.
If you do use a link, or paste image code into the HTML view, make sure the link is public and will not change. A private or temporary link is a common reason images break for recipients.
Keep images small. Large ones can load slowly or get removed.
Some email providers hide images by default. Recipients may need to click to show them.