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Agency removal guide

Learn how to properly handle agency deactivation in the AgencyHub.

Updated over 3 weeks ago

This process ensures proper documentation and maintains data integrity while ending agency relationships when necessary.

Reasons for removal

Common causes

  • Contract violations

  • Poor performance

  • Compliance issues

  • Inactivity

  • Business closure

  • Unethical practices

Removal process

1. System updates

  1. Remove job access

    1. Go to Jobs and select the jobs that the agency is connected to

      Screenshot 2025-06-20 at 2.50.56 AM.png

  2. Click on Add External Agency

  3. Deselect the preferred supplier list

  4. Confirm choices

2. Execute removal

  1. Access Agency Settings

  2. Select Deactivate Agency

  3. Confirm action

Data retention

The AgencyHub will keep:

  1. Historical records:

    • Placement history

    • Payment records

    • Performance data

    • Communication logs

  2. Compliance documents:

    • Contracts

    • Certifications

    • Legal correspondence

Communication

1. Internal notice

Notify relevant teams:

  • Hiring managers

  • Finance department

  • Legal team

  • Account managers

2. External communication

Send a formal notice. Include:

  • Effective date

  • Reason summary

  • Final instructions

  • Contact for questions

Best practices

1. Prevention

  • Regular performance reviews

  • Clear communication

  • Documented warnings

  • Improvement plans

2. Process management

  • Follow legal requirements

  • Maintain documentation

  • Ensure data security

  • Handle transitions professionally

Remember: Proper documentation and process adherence protect your organization while maintaining professional relationships.

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