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Agency performance tracking

Track and evaluate your agency partnerships effectively through the Agency Hub’s comprehensive performance tracking tools.

This guide helps you understand available metrics, set up tracking, and make data-driven decisions about your agency relationships.
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Available performance metrics

Time-to-fill

How to track:

  1. Go to AgencyHub

  2. Click Agency Analytics
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  3. See General overview
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  4. Click Jobs and filter by:

    • Job type

    • Department

    • Location

    • Time period
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Candidate quality

Quality indicators:

  1. Interview conversion rate

    • Access via Analytics and click Interviews

    • View the percentage of submissions reaching the interview stage

    • Compare against the company average
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  2. Hire ratio

    • Check Analytics > Interviews

    • See the percentage of submissions resulting in hires

    • Compare monthly/quarterly trends

Cost efficiency

Track costs:

  1. Click Spend
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  2. Track and control your agency costs:
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    • Real-time spend tracking by agency, department, or job type

    • Cost-per-hire analysis to identify the most cost-effective agencies

    • Fee comparison across agencies for similar roles

    • Reduce spend by negotiating better rates based on agency performance

  3. Compare against budget targets, click Budget

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​Benefits:

  • Prevent budget overruns

  • Track spending against planned recruitment costs

  • Get early warnings when approaching limits

  • Better financial planning and forecasting

Analyzing performance data

Monthly review process

  1. Open Analytics dashboard

  2. Review key metrics:

    1. Overall performance score

    2. Trend analysis

    3. Comparative rankings

  3. Share analytics with the agency

Taking action

Based on performance data:
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1. High performers

  1. Identify success factors

  2. Consider a tier upgrade

  3. Increase job share

  4. Strengthen partnership

2. Underperformers

  1. Schedule a performance review

  2. Create an improvement plan

  3. Set clear targets

  4. Monitor progress

Best practices

Regular monitoring

  • Review the dashboard weekly

  • Conduct monthly analyses

  • Quarterly performance reviews

  • Annual partnership evaluations

Data-driven decisions

  • Use comparative data

  • Consider market conditions

  • Account for job complexity

  • Track long-term trends

Need help?

Our support team is happy to help. Please don’t hesitate to reach out if you have any questions.

Remember: Regular monitoring and action on performance data helps maintain strong agency relationships and improves recruitment outcomes.

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