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Agency performance tracking

Track and evaluate your agency partnerships effectively through the Agency Hub’s comprehensive performance tracking tools.

Updated over 3 weeks ago

This guide helps you understand available metrics, set up tracking, and make data-driven decisions about your agency relationships.
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Available performance metrics

Time-to-fill

How to track:

  1. Go to AgencyHub

  2. Click Agency Analytics
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  3. See General overview
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  4. Click Jobs and filter by:

    • Job type

    • Department

    • Location

    • Time period
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Candidate quality

Quality indicators:

  1. Interview conversion rate

    • Access via Analytics and click Interviews

    • View the percentage of submissions reaching the interview stage

    • Compare against the company average
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  2. Hire ratio

    • Check Analytics > Interviews

    • See the percentage of submissions resulting in hires

    • Compare monthly/quarterly trends

Cost efficiency

Track costs:

  1. Click Spend
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  2. Track and control your agency costs:
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    • Real-time spend tracking by agency, department, or job type

    • Cost-per-hire analysis to identify the most cost-effective agencies

    • Fee comparison across agencies for similar roles

    • Reduce spend by negotiating better rates based on agency performance

  3. Compare against budget targets, click Budget

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​Benefits:

  • Prevent budget overruns

  • Track spending against planned recruitment costs

  • Get early warnings when approaching limits

  • Better financial planning and forecasting

Analyzing performance data

Monthly review process

  1. Open Analytics dashboard

  2. Review key metrics:

    1. Overall performance score

    2. Trend analysis

    3. Comparative rankings

  3. Share analytics with the agency

Taking action

Based on performance data:
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1. High performers

  1. Identify success factors

  2. Consider a tier upgrade

  3. Increase job share

  4. Strengthen partnership

2. Underperformers

  1. Schedule a performance review

  2. Create an improvement plan

  3. Set clear targets

  4. Monitor progress

Best practices

Regular monitoring

  • Review the dashboard weekly

  • Conduct monthly analyses

  • Quarterly performance reviews

  • Annual partnership evaluations

Data-driven decisions

  • Use comparative data

  • Consider market conditions

  • Account for job complexity

  • Track long-term trends

Need help?

Our support team is happy to help. Please don’t hesitate to reach out if you have any questions.

Remember: Regular monitoring and action on performance data helps maintain strong agency relationships and improves recruitment outcomes.

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