You can set up auto-confirmation emails that your candidates will receive automatically after applying to one of your jobs.

⚠️ An Auto-confirmation email is only sent if a candidate applied on Careers Site or was added via CS API. An Auto-confirmation email won’t be sent if a candidate was added manually, applied via email, was referred, was added via ATS API (for example using Zapier).

Create Auto-confirmation email templates and select a default one.

Go to Settings > Templates > Email templates.

Under Auto-confirmation, you can find all auto-confirmation email templates for your company account. You can set one of them as default by clicking the star icon next to its name in the list. The default auto-confirmation email template will be used for all new jobs you create.

If you want to use a different template for a job, simply pick an auto-confirmation email template in the Application settings of the job or adjust it there to make the email custom for the particular job.

You can use numerous placeholders to interpolate information based on, for example, the candidate or the job the candidate is assigned. Learn about using placeholders.

Write your own version of the auto-confirmation email in any language. The visual indicators will tell you how much of the email you still need to translate, including the title and the body.

💡The auto-confirmation email will be logged in the Email tab of the profile of each candidate to whom it is sent. If a candidate replies to the auto-confirmation email, the reply email will appear under the auto-confirmation email as a thread in their candidate profile.

If you already have an auto-confirmation email set up for one of your jobs, you can make it a template.

1. Go to a job where you are already using the auto-confirmation email and click Edit.

2. Go to Process, click Custom for this job next to Auto-confirmation email and select Save as template.

3. Name your template, select a category (if its relevant) and click Create.

⚠️ Editing an auto-confirmation email in a job that uses a template will not adjust the template itself. The auto-confirmation email will then be custom for the particular job.