How is data being accessed by Tellent Recruitee after syncing a calendar? Is any data downloaded by Tellent Recruitee in this process?
How is data being accessed by Tellent Recruitee after syncing a calendar? Is any data downloaded by Tellent Recruitee in this process?
We use the OAuth access tokens that we obtain during the setup process to connect to the synced calendar. The access-tokens and/or credentials are stored securely and in an encrypted format on Tellent Recruitee servers. The entire calendar is synchronised. This includes dates, times and names of calendar items. Synced calendar data is securely stored on our servers.
Tellent Recruitee is ISO-27001 certified and we have regular security checks and external audits to ensure the highest level of data security. You can read more about it here.
Why didn't the candidate and I get an email confirmation of a scheduled event?
Why didn't the candidate and I get an email confirmation of a scheduled event?
When scheduling an event, make sure to tick the 'Email' checkbox next to both 'Invite candidate via' and 'Invite interviewers via' options in the second step. This will ensure that the email confirmation is sent to both the candidate and yourself. If your calendar is connected to Tellent Recruitee, you can also check the 'Calendar (Outlook/Google)' option to send an additional invite directly from your synced calendar.
To verify if the event confirmation was sent successfully, you can check the ‘Sent’ tab in your Tellent Recruitee Mailbox. Depending on the options you've selected earlier, you should see a message:
from yourself to the candidate (if you opted for the 'Invite candidate via: Email' option)
from yourself to the interviewers (if you opted for the 'Invite interviewers via: Email' option)
Please also note that the invitation sent to a candidate is separate from the invitation sent to the interviewers, so adjustments made in one of the templates will not carry over to the other one - if you edit the email template sent to the candidate, remember to click on 'Customize email to interviewers' at the bottom of the page and make the same edits to the message sent to the interviewer(s).