Turn on two-factor authentication (2FA) to add an extra layer of security to your user account.

📌 We recommend activating both options so you have a backup. Recovering an account may take up to 72 hours if you do not have access to your second authentication factor.

⚠️ Be sure that you can receive text messages before activating this method. Additionally, text messages sometimes may not get delivered for various reasons, such as network or subscription issues with your mobile provider.

We support two-factor authentication via text message (SMS) for these countries. While you may be able to activate 2FA via text message (SMS) outside of these countries, we cannot ensure it will continue to work.

We recommend enabling 2FA via an authentication app (TOTP) as a backup, especially if your country of residence is not supported.

We will send you a one-time password via text message.

1. Click on your profile picture and select Profile settings.

2. In Security, click Activate for Text message (SMS).

2. Select your area code and fill in the phone number you would like us to send one-time passwords to and click Continue.

3. Enter the code you received via text message and click Set up now.

2FA is now active. You will receive a one-time passcode via text message when logging into the Tellent Admin Center.

Use a time-based one-time password application to automatically generate an authentication code that renews every 30 seconds.

1. Go on your profile picture, select Profile Settings > Security and click Activate for Authentication app (TOTP).

2. If you don’t have one already, install an authentication app on your mobile phone and click Continue.

3. Scan the QR code with your authentication app. If you can’t scan the QR code, you can manually enter the key displayed in your authentication app.

4. After scanning the QR code or entering the key, the authentication app displays a six-digit code. Enter the code, and click Set up now.

2FA is now active. Use your authentication app when logging into any of our platforms.

As an administrator of a company account you can see which users have 2FA enabled underTeam members in the 2FA column.

Did you lose access to your authentication method and can’t log into one of our platforms?

Click Forgot your password on the login page and follow the steps.

📌 The recovery process may take up to 72 hours.

1. Click on your profile picture, select Profile settings > Security and click the three dots next to the authentication method you would like to disable to select Disable.

2. Verify your identity by entering your password and click Continue.

3. Click Deactivate 2FA to confirm the deactivation.

North America

Europe