⚠️ You will receive 50 free texts when you first activate Texting. You can purchase a separate texting subscription when you’ve used up your 50 free texts, for example, $75 in the United States / €75 in Europe (based on the main subscription’s currency).
⚠️ Please note that while we do our best to ensure the best experience for you, text messages are subject to local country and carrier regulations, which may impact the deliverability of your texts. For example, some countries or carriers may overwrite your number, preventing the candidate from replying to you. Please visit this article for more information. You can view country-specific regulations here.
⚠️ Due to French regulations restricting application to person (A2P) messaging, we are not able to provide this feature for French phone numbers at the moment.
In this article:
Note: You need the “Manage texting” permission to register for 10DLC.
What is A2P 10DLC?
A2P 10DLC is a US system allowing businesses to send A2P (Application-to-Person) text messages via standard 10DLC (10-Digit Long Code) phone numbers, like the ones you can register for your company in Recruitee.
Since all texting in SaaS platforms is considered A2P by US carriers, 10DLC registration is required to send text messages to US phone numbers.
If you’re not registered for 10DLC and try to text a US-based candidate, your text will not be delivered but will still be deducted from your available text pool.
Fortunately, you can submit a registration form for 10DLC directly from Recruitee. Please note that registration can take up to a few weeks. We will let you know when the process is complete.
Registering for 10DLC
To register for 10DLC, you must first enable the Texting feature in your account settings. You can learn how to do it here. When Texting is enabled:
In Settings > Company > Texting, you will see the A2P 10DLC section.
Click Start registration, fill out the registration form, and submit it.
⚠️ Make sure that the information you provide is accurate to ensure your registration is approved.
Recruitee will now create a Customer Profile on your behalf in Twilio and send it to The Campaign Registry (TCR) to register your brand. This third party handles the process for all carriers.
We will also submit a campaign registration to TCR based on our default template.
Campaign registration template
Campaign registration template
Available A2P Campaign use cases
Low Volume Mixed
Campaign description
This campaign is used in hiring processes for 2-way communication between the system users and candidates applying for jobs.
Sample message #1
Hello [name], thank you for your application. We would like to schedule a quick chat with you on [date]. Does that work for you?
Sample message #2
Hello [name], we would like to remind you about the interview tomorrow at [time]. Talk to you then!
Message contents
Messages will include embedded links. — NO
Messages will include phone numbers. — NO
How do end-users consent to receive messages?
End-users opt-in during the application process by selecting a checkbox in which they consent to receiving text messages or by sending a keyword (e.g., START).
Opt-in keywords
START, YES, UNSTOP
Opt-in message
You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.
Please contact our support team to request a customized campaign registration.
You can check your registration status in the “A2P 10DLC registration status” box. Keep in mind that since a third party manages the approval process, we won’t be able to provide any details until the process is complete.